We believe in building long-lasting and successful partnerships with our clients
Our approach centers around transparency, clear communication, and delivering results that exceed your expectations. In this blog post, we’ll walk you through our entire process, from the first contact to the quarterly check-ups we offer to ensure your website continues to perform at its best.
1. Initial Contact: The Beginning of Your Journey
The process kicks off when you express interest in our services. Whether you need a brand-new website or want to optimize your existing one, we’ll send you a document detailing our process as soon as we receive your first message.
2. Explaining Our Process
We want to make sure we’re on the same page from the start, so we provide a detailed document explaining how we work. This document outlines our workflow and sets clear expectations for what you can anticipate from us.
3. Filling Out the Questionnaire
Along with the process document, you’ll receive a comprehensive questionnaire. This helps us gain a complete understanding of your project and allows us to capture all your needs and requirements on paper. This document is the foundation of our collaboration.
4. First Meeting: Getting to Know Each Other and Reviewing the Questionnaire
After we review your completed questionnaire, we’ll schedule a first meeting. This is our opportunity to get to know each other better and dive deeper into your project’s details. We’ll discuss your questionnaire responses thoroughly, ensuring we have all the information needed to create a targeted proposal.
5. Proposal and Milestones
Based on the information gathered from our meeting and the questionnaire, we’ll prepare a detailed proposal. This outlines the milestones we’ll achieve along the way, along with the associated costs. We’ll review everything with you to ensure there are no surprises.
6. Client Approval
Once you approve the proposal and milestones, the project officially begins! Depending on the project’s complexity, we may invoice in 2 or 3 stages. We start working as soon as we receive the initial payment.
7. Project Kickoff and Milestone Checks
With the green light, our work begins! Throughout the website development, we’ll keep you updated with regular milestone checks. These pre-determined points allow us to pause and review the progress, ensuring everything is on track.
8. Project Wrap-Up and Final Review
As the project nears completion, we’ll schedule a meeting to walk you through your new website. We’ll discuss the final details and make any necessary adjustments.
9. Final Invoice and Handover Document
After our final review and implementing any last-minute tweaks, we’ll send you the final invoice. Once that’s paid, we’ll provide you with a comprehensive handover document. This includes all essential information about your new website, the project, our services, and contact details.
10. Going Live
The big moment arrives: your website goes live! We’ll make sure everything runs smoothly and that your site is ready to welcome visitors.
11. Feedback and Quarterly Check-Ups
Two weeks after launch, we’ll ask for your feedback. This helps us continue to improve our services. Additionally, we offer a quarterly check-up to ensure your website is still performing at its peak and to implement any necessary updates.
Conclusion
Our process is designed to take the stress off your shoulders and ensure you’re completely satisfied with the final result. At WhinWhin, we’re not happy until you are. Want to learn more about how we work? Don’t hesitate to reach out; we’re here to help!
